General terms and conditions of sale

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Article 1 - Subject

These conditions govern the sales by the company Mademoiselle Fanny of purchase and manufacture of costume jewellery items and accessories.

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Article 2 - Prices

The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and sums are not the responsibility of the company Mademoiselle Fanny. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to check with your local authorities about these aspects.

All orders, regardless of their origin, are payable in euros.

Mademoiselle Fanny reserves the right to modify her prices at any time, but the product will be invoiced on the basis of the price list in effect at the time of validation of the order and subject to availability.

The products remain the property of Mademoiselle Fanny until full payment of the price.

Attention: as soon as you take physical possession of the ordered products, the risk of loss or damage to the products is transferred to you.

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Article 3 - Orders

You can place your order on the internet at www.mademoisellefanny.com

The contractual information is presented in French and will be confirmed at the latest when your order is validated.

Mademoiselle Fanny reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of a difficulty concerning the order received.

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Article 4 - Validation of your order

Any order appearing on the www.mademoisellefanny.com website implies acceptance of these General Terms and Conditions. Any order confirmation implies your full and complete acceptance of these general terms and conditions of sale, without exception or reservation.

All the data provided and the recorded confirmation will be worth proof of the transaction.

You declare that you are fully aware of it.

The order confirmation shall be deemed to be a signature and acceptance of the operations carried out.

A summary of your order information and these General Conditions will be sent to you in PDF format via the e-mail address confirming your order.

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Article 5 - Payment

The fact of validating your order implies for you the obligation to pay the indicated price.

Payment for your purchases is made by credit card using the secure Pay Plug system or by exchanging electronic money online via Paypal or by bank cheque.

The card is only debited when the order is shipped. In the case of split deliveries, only the dispatched products are debited.

All the data provided and the recorded confirmation will be worth proof of the transaction.

You declare that you are fully aware of it.

The order confirmation shall be deemed to be a signature and acceptance of the operations carried out.

A summary of your order information and these General Conditions will be sent to you in PDF format via the e-mail address confirming your order.

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Article 6 - Retraction

In accordance with the provisions of Article L. 121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal without having to justify any reasons or pay any penalty.

Returns must be made in their original and complete condition (packaging, accessories, instructions). In this context, you are liable. Any damage suffered by the product on this occasion may be of such a nature as to defeat the right of withdrawal.

You are responsible for the return shipping costs. Returns are to be made via tracking parcel.

In case of exercise of the right of withdrawal, Mademoiselle Fanny will refund the sums paid, within 14 days of notification of your request and via the same means of payment as the one used when placing the order.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L. 121-21-8 of the Consumer Code, the right of withdrawal does not apply to supplies of goods made to the consumer’s specifications or clearly personalised.

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Article 7 - Availability

Our products are offered as long as they are visible on the website www.mademoisellefanny.com and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

In case of unavailability of the product after placing your order, we will inform you by email. Your order will be automatically cancelled and no bank charges will be made.

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Article 8 - Delivery

The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order confirmation page. Any forwarding due to incorrect address will be the responsibility of the customer.

In case of delay in shipment, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated to you.

In accordance with legal provisions, in the event of late delivery, you have the right to cancel the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product we will proceed to its refund and shipping costs under the conditions of Article L 138-3 of the Consumer Code.

The delivery time is approximately 2 to 3 working days from the date of sending the order. Mademoiselle Fanny cannot be held responsible for late delivery.

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Article 9 - Garantie

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.

All complaints, exchange or refund requests must be made by email within 30 days of delivery.

The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be refunded to you on the basis of the invoiced rate and the return costs will be refunded to you upon presentation of supporting documents. To return a product, you must first contact Mademoiselle Fanny to indicate the reason for the return. After agreement between the two parties, the customer must return the products at his own expense.

If the return is due to an error on our part (referencing, size, hidden defect…), the company undertakes to reimburse the delivery costs and to reship a new product at its expense. The customer can request a full refund of the product and shipping costs.

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Article 10 - Liability

The products offered comply with current French legislation. The company Mademoiselle Fanny cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with local authorities about the possibilities of importing or using the products or services you plan to order.

In addition, the company cannot be held liable for damages resulting from improper use of the purchased product.

Finally, Mademoiselle Fanny cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses.

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Article 11 - Law applicable in the event of conflicts

The language of this contract is the French language. These conditions of sale are subject to French law. In the event of a dispute, the French courts shall have sole jurisdiction.

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Article 12 - Intellectual property

All the elements of the www.mademoisellefanny.com website are and remain the intellectual and exclusive property of Mademoiselle Fanny. No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple link or hypertext link is strictly prohibited without the express written consent of Mademoiselle Fanny.

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Article 13 - Personal data

Mademoiselle Fanny reserves the right to collect personal information and personal data concerning you. They are necessary to manage your order, as well as to improve the services and information we send you.

They may also be transmitted to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also stored for security purposes in order to comply with legal and regulatory requirements.

In accordance with the law of 6 January 1978, you have the right to access, rectify and oppose personal information and personal data concerning you, directly on the website.

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Article 14 - Archivage préalable

Mademoiselle Fanny will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.

The computerized registers of Mademoiselle Fanny will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.